Privacy Policy

1. Introduction

Bartrix Trading ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy describes the categories of information we may collect, how that information is used, the circumstances under which it may be shared, and the choices available to you regarding your information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please do not use our website or services.

2. Information We Collect

We may collect the following general categories of information:

• Contact details — such as name, email address, telephone number, and postal address submitted through forms on our site.
• Account information — details provided when registering for or using any services, where applicable.
• Technical data — IP address, browser type, device information, operating system, and general usage data collected automatically through cookies and similar technologies.
• Communications — records of correspondence if you contact us directly, including support or enquiry messages.

We do not knowingly collect sensitive personal information unless it is voluntarily provided and necessary for a specific, disclosed purpose.

3. How We Use Information

Information collected may be used for purposes including, but not limited to:

• Operating, maintaining, and improving our website and services;
• Responding to enquiries, requests, or support messages;
• Sending administrative or service-related communications;
• Monitoring usage patterns to improve functionality and user experience;
• Complying with applicable legal obligations and protecting the security of our systems.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember preferences, and analyse how our site is used. You can configure your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable cookies, certain features of the website may not function as intended.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we generally rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

6. Disclosure of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or communication tools, under appropriate confidentiality obligations;
• Professional advisors, including legal, financial, or regulatory authorities, where required by law or to protect our rights;
• Any successor entity in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting obligations. Retention periods may vary depending on the type of information and the context in which it was collected.

8. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on where our service providers or infrastructure are located, information may be transferred to and processed in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, or restrict the processing of your data, as well as the right to object to certain processing or request data portability. To exercise any such rights, please contact us using the details provided on our Contact page.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.

12. Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch via our Contact page.